SEE IT SAFELY – COVID
Updated Friday 10 December 2021
The Government’s COVID regulations have changed. Please find below the current Public Health advice that we are following:
- We request that all audience members over the age of 11 take a COVID-19 lateral flow test within 48 hours of their visit to the theatre.
- Please check you have no COVID-19 symptoms. If you have symptoms, please do not attend the performance, and book a PCR test.
- As we are in an enclosed space, we would ask that you wear a face covering unless eating, drinking, or if you are exempt.
- Arrive in plenty of time. The auditorium will be open 45 minutes before each performance.
- When you are in a queue, please keep your distance.
- NHS QR codes will be on display should you wish to check in.
- Although social distancing is no longer in force, please be aware of the people around you and maintain your distance.
- Please wash your hands regularly and use the hand sanitiser provided.
- Please maintain your distance when leaving.
Our shows and events are no longer socially distanced. We are however making every effort to safely manage your visit to the theatre are in line with the latest Government guidance.
Theatre staff will continue to wear masks. Our cleaning programme remains enhanced. Air conditioning will be maintaining air-flow in the auditorium. The bar will be open but, if busy, we may ask you to take drinks to your seats.
Please call if we can help with more information.
Can I book tickets at the theatre?
Our box office is open 1100-1500 Monday to Friday, 01803 665800. You can buy tickets online at any time. You can also buy tickets on the night, if available, but please allow time as we will continue to take your contact information.
How many tickets can I purchase?
Now that restrictions are removed, there is no limit on the number of tickets you can buy.
Do I need to collect my ticket from the Box Office?
There is no need to collect your tickets. You can print out tickets at home or you can display your ticket on a digital device (e.g. smartphone). We will also have a guest list at the door for every performance.
Do I have to wear a face covering?
The wearing of marks is now essential (unless exempt). Our staff will continue to wear face coverings.
Will I need to check in on arrival?
Our front of house team will confirm your booking at the door. The NHS App QR code is displayed for your convenience.
Do I need a covid-passport and/or test result?
We ask that anyone over the age of 11 has taken a lateral flow test within 48 hours of your theatre visit to ensure the safety of all theatre-goers. We are not currently required to check this with you
What time will I be able to take my seat in the auditorium?
The auditorium will open 45 minutes before the performance and we will try to get everyone to their seats as quickly as we can.
Will the bar be open?
The bar will be open. There is limited seating but you can take drinks into the auditorium. Card payment is preferred.
Will I be able to purchase a programme?
Yes. For those performances with programmes, you can order your programme in advance you’re your tickets and it will be at your seat on arrival. Alternatively you may purchase a copy from the front of house team.
Will the auditorium be socially distanced?
Can I move seats?
No. It is essential that you sit in your reserved seats. This is a seated venue and we do not have any standing areas. Please call us ahead of the performance if you have specific needs.
How often is the theatre cleaned?
All areas of theatre will be cleaned thoroughly before every performance.
How does your air ventilation work?
Our new air conditioning system cools the fresh air brought in and extracted by a ventilation system. Bring a jacket or sweater as it may be cooler than in the past.
What happens if a performance is postponed or cancelled?
We do not anticipate any further changes to our programme but our Box Office team will contact you directly if this happens.
Will there still be spaces available for people in wheelchairs?
Yes. Wheelchair spaces are available at every performance but these must be booked. Please contact our Box Office on 01803 665800.
What happens if I can no longer attend?
Please do not visit us if anyone in your household or bubble is displaying symptoms of COVID-19. Please contact our Box Office team and we will attempt to change the dates of your tickets.
Will I be contacted if someone at the theatre tests positive for Coronavirus after my performance?
If an adjacent audience member tests positive you may receive a call from NHS Test & Trace advising you to isolate.
Below are some of the general questions that we’re regularly asked to help make your visit to the theatre as easy and as enjoyable as possible.
How do I COLLECT MY TICKETS?
If you have purchased your theatre tickets online, you will have received a confirmation email from Ticketsource with the seat information included. You can either print out the tickets at home or show the email confirmation on your smart phone to the theatre staff on the door when you enter the auditorium. There is no need to exchange for other tickets at the theatre.
If you have booked your theatre tickets by phone, you can request to collect your printed tickets from the theatre box office before or on the day of the show.
Is there PARKING nearby?
YES, street parking is available in Palace Avenue. Parking charges apply during the daytime (except on Sundays). After 6pm on Mondays through to Saturdays these spaces are FREE, as well as all day on Sundays throughout the year. There are disabled parking spaces in Palace Avenue, directly opposite the theatre entrance.
The nearest pay and display car park is in Crown & Anchor Way, just a one minute walk from the theatre.
Are CONCESSIONS available on all show tickets?
Our aim is to keep theatre ticket prices as affordable as possible, and wherever possible we offer concessions, subject to individual agreements with visiting performers, artists and theatre companies for the following:
- Students/Young People (proof of age or status may be requested)
- Seniors (over 60 years)
- Friends of the Palace Theatre
- Disabled and Carers (proof of status may be requested)
Can I bring my BABY/CHILD along and do I need to buy a ticket for them?
YES, you can bring children aged 2 years and under along to our family-friendly shows. You don’t need to buy a ticket for children aged 2 years and under providing they can be seated on a parent or guardian’s lap. Naturally we do not want crying babies to spoil the performance for others in the audience so please consider this when you book.
I am looking to HIRE A VENUE for a child’s party/wedding/private function.
We are delighted to be able to offer a range of options for all types of events and functions, from small, intimate occasions to larger scale parties in our Bar, Arena and Auditorium spaces.
Please send an email to [email protected] for details of prices and further information.
Alternatively, visit our venue hire page for more details.
Does the theatre cater for BIRTHDAYS AND SPECIAL OCCASIONS?
YES, we can offer a range of bespoke packages for theatre visitors including balloons, greeting cards and glasses or bottles of bubbly. We always aim to please and will do our very best to accommodate all requests.
Please click here to view more information on our special occasions packages.
Are DOGS allowed in the theatre?
Only assistance dogs with their owners are permitted in the theatre auditorium during a show.
We have recently introduced an onsite dog-sitting service so that theatre lovers with dogs can enjoy our shows. Please contact the box office for further details about charges.
Can I buy THEATRE VOUCHERS at the Palace Theatre?
YES, we sell theatre vouchers that are valid for 12 months from the date of purchase. These are available in multiples of £5, £10, £20 and £50. Vouchers can not be redeemed for cash nor change be provided but credit can be used towards other ticket purchases. We also sell and accept THEATRE TOKENS.
How can I be added to your MAILING LIST?
We don’t post out our what’s on programme but do please subscribe to our email list and we will keep you up to date about future shows. Our emailing list is held securely and is fully compliant with GDPR regulations. We will never pass your details to any other organisation and you can unsubscribe at any time – sign up here. Our printed programme is always available at the theatre and at our ticket agents.
Does the theatre donate theatre tickets as RAFFLE PRIZES for local charities?
We are frequently asked to donate tickets for local good causes. As a Community Interest Company we are usually able to support such requests from theatre visitors or local organisations who regularly support our shows. Please send your requests via email to [email protected]
Are there any WORK EXPERIENCE opportunities?
We receive lots of enquiries each year from young people wanting to join our team and gain work experience. We are only able to consider requests from students aged 14 years and above. Please send a written application to [email protected] and if possible, include your school or college tutor in the process.
Are there any VOLUNTEERING or JOB opportunities?
The Friends of the Palace Theatre (FOPT) provide a valuable volunteer service to support our year-round programme of shows and events. If you are interested in volunteering and becoming a FOPT member, please contact the FOPT Secretary.
From time to time we do have paid vacancies for casual staff to join the Palace Theatre team. We normally post these opportunities on to our Facebook page. Please send a letter of application and a CV via email to [email protected] if you are interested.
I'm no longer able to come to a show can I get a REFUND?
Unfortunately tickets cannot be exchanged or refunded. However, we do try to accommodate you within our current programme.
If you have booked tickets for a performance which is on for more than one night we may be able to transfer your ticket to a different night, subject to availability.
Standard ticket terms and conditions
When you book your tickets you agree to the following terms and conditions. This will happen at time of booking online or when you book via the box office.
TICKETS MAY NOT BE EXCHANGED NOR MONEY REFUNDED
The management reserves the right to:-
- refuse admission of the ticket holder to the premises
- refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment
- request the ticket holder to leave the premises and to take any appropriate measure to enforce such request
- delay entry of latecomers until a suitable break or interval in the performance or event.
- make any change whatsoever in the performance or event owing to any unforeseen or unavoidable cause.
- cancel or abandon the performance or event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the Managements discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
We kindly ask all customers to take the seats they have been allocated and speak to the Duty Manager if they wish to change seats once in the auditorium.
All performances in the auditorium are seated, we do not have any standing areas.
These terms and conditions may be amended at anytime without notice.